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Your Car is Safe With Us.

So Your Data is Too.

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Privacy Policy

Hail Repair Pro ("Company," "we," "us," or "our") respects the privacy of our customers and is fully committed to protecting your personal data through strict compliance with this policy. This Privacy Policy governs our data collection, processing, and usage practices, outlining how we collect, use, maintain, protect, and disclose the information you provide to us.
 

This policy applies to all information collected across our business operations, including but not limited to: data collected when you visit or interact with our primary website (hailrepairpro.com), when you submit digital or physical questionnaires and contact forms, when you communicate with us via email, telephone, or text message, and when you visit our physical facilities in Lubbock, Texas to engage our services.
 

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our website or engage our auto repair services. By accessing our website, providing us with your personal or vehicle information, or contracting our services, you acknowledge that you have read this policy and expressly consent to the data collection and usage practices described herein.

This policy may be amended or updated from time to time to reflect changes in legal or regulatory obligations, or changes in how we conduct business. Your continued use of our website or services after we make changes is deemed to be your acceptance of those changes, so please check the policy periodically for updates.

Effective Date: January 1st, 2026

1. Information We Collect

 

To provide you with the best possible auto hail repair and bodywork services, we may collect the following personal and vehicle information:

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  • Personal Contact Information: Full name, physical address, and email address.

  • Vehicle Data: Vehicle Year, Make, Model, and Vehicle Identification Number (VIN).

  • Insurance Information: Details regarding your auto insurance provider and policy to assist with your repair claims.


 

2. How We Collect Your Information

 

We collect information directly from you through various channels, primarily:

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  • In Person: When you visit our shop in Lubbock, TX for an estimate or repair.

  • Digital & Physical Forms: Check-in forms, authorization forms, and questionnaires.

  • Online Contact Forms: When you request a call-back or submit an inquiry through our website.


 

3. How We Use Your Information

 

The information we collect is used strictly to provide you with seamless repair services. Specifically, we use your data to:

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  • Evaluate vehicle damage and provide accurate repair estimates.

  • Communicate with you regarding your vehicle's repair status.

  • Process and coordinate claims directly with your insurance company.

  • Send you relevant updates or exclusive offers regarding our services via our internal marketing team.

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4. Sharing of Your Information

 

We do not sell, rent, or trade your personal information to outside third parties. Your information is kept strictly confidential and is only shared with:

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  • Your Insurance Company: We securely share necessary details (such as your VIN, vehicle photos, and repair estimates) with your specific insurance provider to facilitate claim approvals and payments.

  • Our Internal Marketing Team: We may use your contact information internally to send you service reminders or promotional materials relevant to our business.


 

5. Security of Your Information

 

We take the security of your privacy seriously. All physical forms, questionnaires, and digital submissions are stored securely and are only accessible by authorized Hail Repair Pro staff who require the information to perform their duties.


 

6. Your Rights

 

If you would like to review, correct, or request the deletion of the personal information we have on file, or if you prefer to opt-out of future marketing communications from our internal team, please contact us using the information provided below.


 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."


 

8. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

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